April 1, 2020
We are OPEN and are still seeing routine and emergency cases, both in the clinic and in the field.
But in accordance with social distancing and hygiene requirements we will be operating under a “no client in clinic policy”.
When you arrive at the clinic processes have changed
To further reduce the risk of COVID-19 transmission, we are restricting clients entering the clinic and when you arrive you will find the front door locked.
We ask that you either phone us on 5429 5711 or ring the afterhours doorbell located at the front door, so our staff can advise you of the next steps.
Patients will still receive the required veterinary treatment but will be taken into the clinic without their owners, as appropriate. Our staff will will gather a history, discuss and confirm any treatment, adhering to social distancing and via phone to reduce transmission risk.
During this time our staff will provide all patients and clients with the upmost care and respect during and ask that you reflect this to our staff as well.
We are all working through these challenges and the primary goal of our team is to continue to provide excellent veterinary care whilst being mindful of transmission risk.
If you have any questions feel free to contact us to discuss these measures with the staff. Thankyou for your understanding and take care